1. Customer Ownership
- Customers retain ownership of the designs, files, models, drawings, photos, measurements, and project details they submit unless a separate written agreement says otherwise.
- Submitting files for review does not transfer ownership of the customer design to HexCore Manufacturing.
2. Limited Use Permission
- By submitting files, the customer gives HexCore Manufacturing limited permission to review, quote, prepare, manufacture, package, ship, support, and retain reasonable records for the requested project.
- HexCore Manufacturing does not claim ownership of customer-submitted project files because they were submitted for quote review or production.
3. Protection of Non-Public Files
- HexCore Manufacturing will take reasonable steps to protect non-public customer files and project details from unauthorized public disclosure.
- Customer files, photos, screenshots, prints, packaging, drawings, or project details will not be posted publicly without written customer permission.
4. Public Examples and Marketing
- HexCore Manufacturing may request written permission before using customer project photos, names, logos, files, or project details in website, social media, portfolio, or marketing materials.
- Permission should identify what may be shown, where it may be shown, whether a customer name or logo may be used, and whether any details should be hidden.
5. Retention and Reorders
- HexCore Manufacturing may retain project records and approved production files for business, reorder, accounting, tax, support, and customer service purposes.
- Customers may request deletion of project source files when feasible. Some business records may be retained where legally, operationally, or commercially necessary.
6. Customer Authorization
- Customers should submit only files, models, drawings, photos, measurements, and related materials they own, created, licensed, or are authorized to use for the requested project.
- HexCore Manufacturing may decline or pause projects when ownership, authorization, safety, restricted use, or product category concerns are present.
Company note: HexCore Manufacturing is operated by HexCore Mounts LLC. These documents are provided for customer review and do not replace project-specific written agreements.